Return Policy

How To Return An Item

All our products come with a 30-day satisfaction guarantee.  

Here are the steps to return a product:

  1. Email info@medicalmary.com to ask for a refund and we will assign you a tracking number.
  2. Mail your returned item to:
    Medical Mary
    Returns Department

            Tracking #
            3079 S Baldwin Rd #192 Lake Orion, Michigan 48359

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
All payments are in US currency only.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Medical Mary
Returns Department Tracking #
3079 S Baldwin Rd #192 Lake Orion, Michigan 48359

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL

At this time, we can only ship addresses in United State only.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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